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Contact Us

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

Can i change the product size after te order has been placed?

Yes, you can change the product size after placing your order, but please note that you have a 24-hour window to make this change. After this period, the size cannot be altered.

I just placed an order, when will it ship?

Your order will be shipped within 2-4 business days from the time you placed it.

Where Do I Find My Order Number?

You can find your order number in the confirmation you receive after placing your order. If you encounter any issues or have questions, please don't hesitate to contact us.

Can I Order It With Amazon Prime?

Simply clicking the 'Buy with Prime' button — our product seamlessly integrates with Amazon Prime, ensuring swift processing and delivery through Amazon's expedited shipping system.

Why Haven't I Received a Receipt or Order Confirmation Yet?

If you haven't received a receipt or order confirmation yet, there may have been an issue with the email delivery. Please contact us, and we will assist you by providing the necessary information and ensuring that you receive your order confirmation.

Payment & Insurance

Do you accept FSA/HSA debit cards?

Absolutely! We try to make payments as convenient as possible.

What currency are the prices do I see in the site?

All prices are in USD.

Can i still cancel my order or make changes to my order/shipping information after ordering?

Yes, you can cancel your order or make changes to your order/shipping information, but please be aware that you have a 24-hour window to do so after placing your order. After this time frame, changes or cancellations may not be possible.


How long does shipping take?

Shipping usually takes 5-7 days. However, if you're using Amazon Prime, you should receive your order in less than 48 hours.

Is shipping within the us free?

Yes, shipping within the US is free for orders over $50. Additionally, if you are an Amazon Prime member, shipping will be free regardless of the order amount.

Do you ship outside the us?

At the moment, we do not ship outside the US.

Do you cover taxes/customs fees?

No, we do not cover taxes or customs fees. The pricing provided is before taxes. Any applicable taxes or customs fees will be your responsibility and are not included in our initial pricing.

Can I ship to an address that is different from my billing address?

Yes, you can ship to an address that is different from your billing address. To do this, simply change the shipping address details in the cart before finalizing your order.

Where do you ship from?

We ship our products from the United States.

I have entered an incorrect address what do I do now?

If you have entered an incorrect address, please contact us as soon as possible to rectify the situation. The sooner we are informed, the more likely we can update the address before your order is shipped.

Brace Soultion

I am not in love with my brace, what can I do?

We will ensure to either adjust the size to a larger or smaller one for you or offer an alternative solution to address your needs.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to and we will be happy to assist you in any way we can. 

Returns & Exhanges

What Is Your Warranty, Return & Exchange Policy?

  • Return Policy:
    Dr. Brace products come with a 180-day money-back guarantee.
  • Warranty:
    We stand behind our products. Report any dissatisfaction or manufacturing defects within 6 months, and we'll exchange your Dr. Brace for a new one.
  • Product Exchanges:
    For size issues or if the brace doesn't address your pain, we're here to help. Exchange for a different size, larger or smaller, or opt for a different brace model to ensure your satisfaction

Do you have an upgrade policy?

Yes, we do have an upgrade policy that includes a lifetime guarantee. This policy allows for upgrades under certain conditions, ensuring that you are covered for the long term.

Package is lost, what do i do?

If your package is lost, please contact us as soon as possible so we can address the issue and assist you in resolving it.

How Long Will it Take to Get My Refund?

The processing time for your refund will be within 24 hours from the time it is initiated. After that, it may take 5-9 days for the refund to appear on your credit card statement. Please allow this time frame for the refund to be fully processed and reflected in your account.