Last Updated: June 3, 2026

This Privacy Policy describes how Dr. Brace (“Dr. Brace,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects your personal information when you visit our website, make a purchase, contact us, interact with our services, or otherwise use our website.

By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect personal information in order to operate our business, process orders, provide customer support, improve our website, and communicate with customers.

The types of personal information we may collect include:

Information You Provide to Us

We may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Payment-related information
• Account information, if applicable
• Customer support messages and communications
• Product reviews, survey responses, or other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and how you interact with our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Referring website or search terms
• Date and time of visit
• Clicks, browsing behavior, and other website activity
• Approximate location based on device or IP information

Information from Third Parties

We may receive information from third-party service providers and partners, including e-commerce platforms, payment processors, shipping providers, advertising partners, analytics providers, and customer support tools.

2. How We Use Personal Information

We use personal information for the following purposes:

• To operate, provide, and improve our website and services
• To process, confirm, fulfill, and deliver orders
• To process payments and prevent payment fraud
• To communicate with you about your orders, returns, refunds, or customer support requests
• To provide customer service
• To personalize your shopping experience
• To recommend products or content that may be relevant to you
• To send marketing communications, promotions, or updates, where permitted by law
• To measure and improve website performance
• To analyze how customers use our website
• To display or measure advertising
• To detect, prevent, and investigate fraud, abuse, security incidents, or illegal activity
• To comply with legal, tax, accounting, regulatory, or law enforcement obligations
• To enforce our terms, policies, and agreements
• For any other purpose disclosed to you at the time we collect your information or with your consent

3. Sharing Personal Information

We do not sell your personal information for money.

However, we may share personal information with third parties when necessary to operate our business, provide our services, comply with legal obligations, or support advertising and analytics.

We may share personal information with:

• E-commerce platform providers
• Payment processors
• Order fulfillment and shipping providers
• Customer support platforms
• Email and marketing service providers
• Advertising partners
• Analytics providers
• Fraud prevention and security service providers
• IT, hosting, and website service providers
• Professional advisors, including lawyers, accountants, and compliance consultants
• Government authorities, regulators, courts, or law enforcement when required by law
• Business partners in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction

Third-party service providers may collect, use, and process personal information according to their own privacy policies and contractual obligations.

4. Cookies and Similar Technologies

A cookie is a small amount of information that is downloaded to your computer, phone, tablet, or other device when you visit our website.

We use cookies and similar technologies, including pixels, tags, and analytics tools, to help our website function properly, improve performance, remember your preferences, understand how visitors use our website, personalize content, and support advertising.

We may use the following types of cookies:

• Strictly necessary cookies: Required for the website to function, such as shopping cart, checkout, security, and account features.
• Functional cookies: Help remember your preferences, such as login details, region, language, or other settings.
• Performance and analytics cookies: Help us understand how visitors use our website and improve website performance.
• Advertising cookies: Help us deliver, measure, and improve advertising, including ads that may be more relevant to your interests.
• Social media or content cookies: May allow interaction with social media platforms or embedded content.

The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie. Session cookies last until you stop browsing. Persistent cookies remain on your device until they expire or are deleted.

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your user experience, and parts of our website may no longer function properly.

For more information about managing cookies, you may visit: www.allaboutcookies.org.

5. Behavioral Advertising and Analytics

We may use your personal information and website activity to provide personalized advertising, measure advertising performance, and understand how customers interact with our website.

This may include sharing certain information with advertising partners, analytics providers, or social media platforms. These partners may use cookies, pixels, and similar technologies to collect information about your activity on our website and other websites.

You may be able to opt out of certain targeted advertising through your browser settings, device settings, platform privacy settings, or industry opt-out tools.

Please note that opting out of targeted advertising does not mean you will stop seeing ads. It may only make the ads you see less relevant to your interests.

6. Your Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information.

These rights may include the right to:

• Request access to the personal information we collect about you
• Request a copy of your personal information
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or sharing of personal information
• Restrict or object to certain uses of your personal information
• Request information about how we collect, use, disclose, or share your personal information
• Appeal a decision we make regarding a privacy request, where applicable by law

To exercise your privacy rights, please contact us at:

support@dr-brace.com

We may need to verify your identity before processing certain privacy requests. We will respond to privacy requests as required by applicable law.

7. Marketing Communications

If you receive marketing emails from us, you may unsubscribe at any time by clicking the unsubscribe link included in the email or by contacting us at support@dr-brace.com.

Even if you opt out of marketing communications, we may still send you non-marketing messages related to your orders, customer support requests, account, security, legal notices, or other transactional matters.

8. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.

When personal information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us at support@dr-brace.com and we will take appropriate steps to delete such information.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit or use.

12. International Users

If you access our website from outside the United States, please note that your personal information may be transferred to, stored, or processed in the United States or other countries where we or our service providers operate.

Data protection laws in these countries may differ from the laws in your country.

13. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection or usage practices when we detect such a signal from your browser.

14. Legal Compliance and Protection

We may collect, use, retain, or disclose personal information when we believe it is reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests
• Protect the rights, property, or safety of Dr. Brace, our customers, or others
• Prevent, detect, or investigate fraud, abuse, security issues, or illegal activity
• Enforce our terms, policies, agreements, and legal rights

15. Business Transfers

If Dr. Brace is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed, transferred, or otherwise processed as part of that transaction.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Your continued use of our website after any changes means that you accept the updated Privacy Policy.

17. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details below:

Email: support@dr-brace.com

Mailing Address:
Dr. Brace
10685-B Hazelhurst Dr. #32127
Houston, TX 77043
USA